Training outline 

Lesson 1

• Given a scenario, install and configure laptop hardware and components.
• Given a scenario, install components within the display of a laptop.
• Given a scenario, use appropriate laptop features.
• Compare and contrast characteristics of various types of other mobile devices.
• Given a scenario, connect and configure accessories and ports of other mobile devices.
• Given a scenario, configure basic mobile device network connectivity and application support.
• Given a scenario, use methods to perform mobile device synchronization.

Lesson 2

• TCP and UDP Ports, Protocols, and Their Purposes
• Networking Hardware Devices
• Install and Configure a Basic Wired/Wireless SOHO Network
• Compare and Contrast Wireless Networking Protocols
• Summarize the Properties and Purposes of Services Provided by Networked Hosts
• Network Configuration Concepts
• Using Networking Tools

Lesson 3

• Basic Cable Types
• Common Connectors
• Installing RAM Types
• Installing Storage Devices
• Installing Motherboards, CPUs, and Add-on Cards
• Peripheral Types
• Printer
• Power Supplies
• Power Supplies
• Custom Components
• Common Devices
• Common Devices
• SOHO Multifunction Devices
• Print Technologies

Lesson 4

• Common Cloud Models
• Client-Side Virtualization Overview

Lesson 5

• Given a scenario, use the best practice methodology to resolve problems.
• Given a scenario, troubleshoot common problems related to motherboards, RAM, CPUs, and power.
• Given a scenario, troubleshoot hard drives and RAID arrays.
• Given a scenario, troubleshoot common video, projector, and display issues.
• Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures.
• Given a scenario, troubleshoot printers.
• Given a scenario, troubleshoot common wired and wireless network problems.

Lesson 6

• Compare and contrast common operating system types and their purposes.
• Compare and contrast features of Microsoft Windows versions.
• Summarize general OS installation considerations and upgrade methods.
• Given a scenario, use appropriate Microsoft command line tools.
• Given a scenario, use Microsoft operating system features and tools.
• Given a scenario, use Microsoft Windows Control Panel utilities.
• Summarize application installation and configuration concepts.
• Given a scenario, configure Microsoft Windows networking on a client/desktop.
• Given a scenario, use features and tools of the macOS per rest of book and Linux client/desktop operating systems.

Lesson 7

• Summarize the importance of physical security measures.
• Explain logical security concepts.
• Compare and contrast wireless security protocols and authentication methods.
• Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
• Compare and contrast social engineering, threats, and vulnerabilities.
• Compare and contrast the differences of basic Microsoft Windows OS security settings.
• Given a scenario, implement security best practices to secure a workstation.
• Given a scenario, implement methods for securing mobile devices.
• Given a scenario, implement appropriate data destruction and disposal methods.
• Given a scenario, configure security on SOHO wireless and wired networks.

Lesson 8

• Given a scenario, troubleshoot Microsoft Windows OS problems.
• Given a scenario, troubleshoot and resolve PC security issues.
• Given a scenario, use best practice procedures for malware removal.
• Given a scenario, troubleshoot mobile OS and application issues.
• Given a scenario, troubleshoot mobile OS and application security issues.

Lesson 9

• Compare and contrast best practices associated with types of documentation.
• Given a scenario, implement basic change management best practices.
• Given a scenario, implement basic disaster prevention and recovery methods.
• Explain common safety procedures.
• Explain environmental impacts and appropriate controls.
• Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts.
• Given a scenario, use proper communication techniques and professionalism.
• Identify the basics of scripting.
• Given a scenario, use remote access technologies.

Click here for Instructor Resources: http://mindhubpro.pearsonvue.com/v/vspfiles/Instructor-Guide/

Student access for each license to the course content and resources for 6 months including:

• All text, video, and end of lesson questions
• Lab content (where available)
• Practice Test